Contact us

For information about your super, your member login, member account or if you need to change your contact details

Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate - which may vary from the price of a local call and between providers. Calls from public and mobile phones may be timed and charged at a higher rate.

Phone

1300 000 377

Email

PSS member enquiry email form

Fax

(02) 6272 9613

Post

PSS, GPO Box 2252, Canberra ACT 2601

Overseas callers

+61 2 6272 9622

Operating hours

9am to 5pm (EST), Monday to Friday (except for ACT public holidays)

For information about your pension, your pensioner login, pensioner account or if you need to change your contact details

Phone

1300 001 777

Email

PSS pensioner enquiry email form

Fax

(02) 6272 9614

Post

PSS, GPO Box 2252, Canberra ACT 2601

Overseas callers

+61 2 6272 9625

Operating hours

9am to 5pm (EST), Monday to Friday (except for ACT public holidays)

 

For information about investments and governance

Commonwealth Superannuation Corporation – trustee of PSS

Web

http://www.csc.gov.au/

Phone

(02) 6263 6999

Email

secretary@csc.gov.au

Fax

(02) 6263 6900

Post

GPO Box 1907, Canberra ACT 2601

 

If you have a complaint

Phone

02 6272 9081

Email

complaints@pss.gov.au

Fax

02 6272 9001

Post

PSS Complaints Officer, GPO Box 2252, Canberra ACT 2601

If you are still not satisfied

Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with PSS’s response or PSS cannot resolve your situation within 90 days.

Phone

1300 884 114

Email

info@sct.gov.au

Web

www.sct.gov.au

Fax

(03) 8635 5588

Post

Superannuation Complaints Tribunal, Locked Bag 3060, Melbourne VIC 3001

 

Freedom of information requests

Please address your freedom of information request to ComSuper, administrator of PSS.

Phone

02 6272 9080

Email

foi@pss.gov.au

Post

ComSuper, GPO Box 2252, Canberra ACT 2601

Webmaster feedback and suggestions

PSS welcomes your feedback; this website is designed to help you make sense of your PSS scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email communications@csc.gov.au