You can also read answers to common questions on the following topics:
Frequently asked questions
- Why can’t I view my Member Statement online?
- I think my superannuation salary on my statement is incorrect
- Why do I have a negative co-contribution?
- I contributed into the PSS earlier than my commencement date shows. Why is this?
- What is the rate of allotment?
- Why do I have negative investment earnings?
- Do the investment option changes/changed investment return objectives impact on my defined benefit?
- I have seen on your website that you have changed the investment return objective and target asset allocation for the Default option – do I need to do anything?
- Why has the investment objective changed for the Default options?
- What is the new CPI rate?
- How is the CPI increase calculated?
- When will I receive my CPI update pack, including my 2012/13 PAYG payment summary?
- Why is tax taken from my PSS pension?
- I've recently turned 60, will this affect my pension?
- I am calling on behalf of a member, how can I get information?
- I have Power of Attorney (POA) for a member/pensioner? What do I need to do?
- If I have not paid contributions for more than 12 months, am I considered a lost member and will my benefits then be transferred to the ATO?
- How do I change my contribution rate?
- Is there a limit on how much I can contribute into the fund?
- Can I transfer/roll money from another superannuation fund into the PSS?
In order to obtain a benefit estimate for redundancy, voluntary or involuntary retirement, we require your employer to complete the Estimate Request Form for Employer use only.
Alternatively, you can use the I-Estimator located on Member Services Online to project your potential final benefit. All you need is an access number. You can obtain one by phoning our Customer Information Centre on 1300 000 377.
Estimates that can be generated automatically are completed and sent within around four business days.
Estimates that require manual intervention can take up to 15 business days to be completed and sent.
Yes, you can convert your total PSS benefit to a CPI-indexed pension, which is payable for life and indexed twice yearly. Reversionary pensions are payable to any eligible spouse and/or children if you pass away.
Your PSS benefit is calculated using the following formula:
Final Average Salary (FAS) x your Accrued Benefit Multiple (ABM)
The FAS for redundancy is calculated slightly differently to normal retirement to include your salary on exit.
The exit salary is pro-rated with the oldest of the last three birthday salaries.
Example: Redundancy FAS calculation if a member leaves 3 months after their birthday.
2011 salary: $60,000
2012 salary: $64,000
2013 salary: $68,000
Exit Salary: $72,000
Exit salary ($72,000 x 92 days) ÷ 365 = $18,148
($60,000 x 273 days) ÷ 365 = $44,876 = $63,024
($68,000 + $64,000 + $63,024) ÷ 3 = $65,008
Tax is payable on both lump sum payments and pensions.
The amount of tax is affected by the following:
your age at the date you claim
if you are taking a lump sum and a pension
if you rollover your money into another superannuation fund.
For more information read Factsheets on taxation.
The PSS Involuntary retirement (SRR1)application form will need to be completed. If you have previously transferred any money into the PSS, you may also need to complete a Retirement Supplement (SR-PSS).
Applications should be completed within 90 days of your retirement date.
No. All completed application forms need to be submitted to your personnel or payroll section first. Your employer will then forward your application form directly to PSS for processing.
Any benefits requiring manual or family law intervention will take longer.
While every effort will be made to process redundancy benefit payments as quickly as possible, accuracy must be of primary consideration when doing so. Therefore, it may take between four and eight weeks from receipt of a complete and correct application form before payment will be made.
PHONE: 1300 000 377
FAX: 02 6272 9613
MAIL: PSS GPO Box 2252 Canberra ACT 2601
You will not be able to view your statement online if you are:
- an associate member of the PSS as a result of a family law split
- have a deferred benefit and are over the age of 65
You may also be excluded from receiving a statement if we have received two items of mail ‘Return to Sender’. If you think we may have an incorrect address on file, please call the Customer Information Centre on 1300 000 277 so that we can update your address and request your statement be sent to you
Your salary for superannuation is reported on your birthday each year by your personnel section. You may receive salary increases throughout the financial year, but until you pass another birthday your salary will not be reported through onto your account.
If you still think your salary is incorrect, you will need to contact your personnel section and advise them to report through the correct or most recent birthday salary.
We have been directed by the Australian Taxation Office (ATO) to recover co-contributions from members where there has been an overpayment.
If this applies to you, you will notice a negative co-contribution rate reported in your 2011/2012 member statement.
Please call the ATO on 13 10 20 if you have any enquiries.
If you contributed to the PSS, but left and then re-joined at any point your statement will always show your latest commencement date.
We still have a record of the earlier commencement date on file.
This figure is an indication of the earnings on your account over the 2011/2012 financial year. The return averages the changes to your account over this period and because it’s an average it is only an indicative figure.
To determine your rate of allotment, we take your opening balance, average member cash flows (such as contributions and transfers), and closing balance to calculate an indicative return for the year.
Note: This rate of allotment will change if you have switched investment options within the financial year. A pro-rated rate of allotment will be shown in your next member statement.
Superannuation investments are designed to provide positive growth over the long term. However, in the short term, investment values will fluctuate, which may result in positive or negative returns. It is important to remember that, while diverse investment strategies have been created to provide a balanced investment return, positive returns are not guaranteed and growth will be affected by fluctuations in the global financial market.
PSS preserved members have the option of switching between the Default Fund, a medium to high risk investment and the Cash Investment Option, a very low risk investment. Because of this, we suggest you seek independent licensed financial advice about your investment options before making any changes. More information about investments and performance can be found under Investment & Performance.
Do the investment option changes / changed investment return objectives impact on my defined benefit?
The changes have no impact on the determination of your PSS benefit.
For information about the impact of investment returns on your benefit, refer to the Investment Options and Risk booklet, available from the PDS page.
I have seen on your website that you have changed the investment return objective and target asset allocation for the Default option – do I need to do anything?
You don't need to take any action. You should however review the changes to the investment objective and the asset allocations. These are available in the PSS Product Disclosure Statement (PDS) and the Investment Options and Risk booklet (which forms part of the PDS), available from the PDS page.
Investment return objectives are as follows:
|PSS Investment Option||Investment Return Objective - 1 March 2013
||Investment Horizon||Previous Return Objective|
|Default||CPI + 3.5%||10 years||CPI + 4.5%|
CSC has changed the investment objective for the Default option because it expects that, for the same level of risk taking, average investment returns in the decade ahead will be lower than those generated in the stronger‑growth environment of the 1980s-2000s. This reflects the ongoing impact of the global financial crisis. As developed economies reduce their debt, growth in economic activity and in corporate earnings is likely to be lower, on average, than the decades preceding the crisis.
The July 2013 CPI increase is 0.6%
Please refer to the Pension Update - Issue 22 [PDF: 2 MB] (Link currently unavailable as not yet on website
If you would like more information on the CPI rates used in the calculation go to the ABS here
All CPI update packs including 2012/13 PAYG payment summaries are being progressively mailed out from 24 June 2013 to 8 July 2013. In the interim, you can access your CPI letter and payment summary from Pensioner Services Online from 27 June 2013 and the Pensioner Update is available here.
If you have not received your CPI update pack by 8 July 2013 you can request a copy by calling us on 1300 001 777.
CSS pensions are considered to be taxable income by the Australian Taxation Office (ATO) and therefore we are obliged to deduct tax from your pension according to the relevant PAYG taxation schedules.
We will deduct any tax concessions you are eligible for automatically each fortnight, unless you have advised us that you wish to claim these concessions on an annual basis through your income tax return.
If you think you should not be paying tax on your pension you will need to apply to the ATO for an assessment. You can do this by completing a PAYG income tax withholding variation (ITWV) form available at ato.gov.au and submitting it to the ATO. Once the ATO has provided you with an assessment, you can forward this information to the PSS and we will apply any changes to your tax on the next available payday.
More information can be found in the Tax concessions for PSS pensions factsheet [PDF: 193 KB]
Once you turn 60 there may be significant tax changes to your PSS pension. For more information please refer to the Tax concessions for pensions factsheet [PDF: 171 KB]
If we have verbal or written authority from the member, we can provide a nominated third party with information on their account.
Verbal authority: Before we can release any information we need to perform an identification check on the member and receive verbal authority to speak with the nominated third party. Verbal authority is only valid for that call.
Written authority: The member can provide a written authority, which clearly states the name of the person/s and firm (if applicable) nominated as a third party.
All requests for written authority must be signed by the member and include at least 3 points of valid identification that we can match to the member’s file.
Each time you (the third party) calls, you will be asked to provide 4 points of identification.
Examples of identification include:
- full name
- membership/reference or AGS number
- date of birth
- current address
- current employer (contributing members only)
Authorities can be scanned and emailed, faxed, or posted. Our contact details can be found under Contact Us.
You need to post us a certified copy of the Power of Attorney (POA). To be valid, the POA or an attached cover letter needs to contain at least 3 points of identification, which can be matched to the member’s file and must show the member’s signature.
Each time you (the Power of Attorney) calls, you will be asked to provide 4 points of identification.
Examples of identification include:
- full name
- membership/reference or AGS number
- date of birth
- current address
- current employer (contributing members only)
If you wish to make changes to the member’s account, you will need to put your request in writing along with 3 points of member identification.
Our contact details can be found under Contact Us.
If I have not paid contributions for more than 12 months, am I considered a lost member and will my benefits then be transferred to the ATO?
New lost member arrangements that come into effect from 1 January 2013 do not apply to defined benefit schemes such as the PSS. Your benefit remains preserved in the PSS until claimed after reaching your preservation age.
However, preserved benefits cannot be left preserved in the PSS past age 65. Therefore, if you do not claim your benefit when you reach age 65 and ComSuper has not received any money on your behalf for the past 2 years and it has been 5 years since we last had contact from you, then all or part of your benefit may be transferred to the ATO as unclaimed money.
Please make sure the contact details you have provided to us are up to date. This will ensure that you receive regular member statements and other fund updates about your preserved benefit.
If you would like to alter your contribution rate, please contact your pay office or personnel section.
Please note that varying your contribution rate can affect your final benefit. You may wish to seek independent licensed financial advice before making any changes.
You can contribution between 2% and 10% as a whole percentage of your salary, or you can choose to contribute 0%. Your employer deducts these contributions from your after-tax salary.
Contributions over the concessional and non-concessional caps will be taxed at the Marginal Tax Rate.
The cap on concessional contributions is $25,000 for the financial year 2012-13.
Your employer productivity contributions are classed as concessional contributions for tax purposes.
The cap on non-concessional contributions is $150,000 per year or $450,000 over three years.
Your member contributions are classed as non-concessional contributions for tax purposes.
Only contributing members of the PSS can transfer money in. In order to do this you will need to follow three easy steps:
- Complete the ‘Application to pay in a transfer amount form’ under Forms and return to the PSS.
- Tell your old fund that you want to transfer benefits to the PSS. If they ask you for the policy number of your new fund you should quote your AGS number.
- Ask for the transferred cheque to be made payable to ‘The Public Sector Superannuation Scheme’. The fund will send the cheque directly to us at:
GPO Box 2252
CANBERRA ACT 2601
More information about can be found in the ‘Rolling money into PSS factsheet’ under Factsheets.
No, you cannot. PSS scheme rules determine who receives your PSS benefit in the event of your death, which means the PSS cannot accept binding beneficiary nominations. Under the PSS rules, your benefit will be paid in the event of your death to any eligible spouse and/or eligible children. An eligible spouse is defined as a person who was living in a marital or couple relationship with you at the time of your death, for a continuous period of three years or more. If you were in a relationship for less than three years, Commonwealth Superannuation Corporation (Trustee of PSS) may still declare a spouse to be eligible.
If you don’t have eligible beneficiaries at the time of your death, your PSS benefit will be paid to your estate. You may wish to reference your superannuation entitlement in a Will. More information can be found in the ‘Death benefits factsheet’ under Factsheets.
Although traditional insurance is not offered through PSS, members do receive death and invalidity cover. This cover is provided under the scheme rules and you do not pay insurance premiums or other fees.
More information about invalidity benefits can be found in the ‘Invalidity benefits factsheet’ under Factsheets.
In certain circumstances, you may access part of your PSS benefit early on severe financial hardship, or other specified grounds (not available to associate members).
In order to qualify for access to your benefit early, you must satisfy some conditions of release. More information can be found in the ‘Early access to super benefits factsheet’ under Factsheets.
If you wish to apply for this type of benefit you will need to complete the ‘Early access to superannuation benefits application form’ under Forms.
If you do not qualify for early access to your superannuation benefits on severe financial hardship grounds, you may consider asking the Department of Human Services to approve the release of benefits on specified grounds. Some examples of the types of expenses you may be able to claim include:
- medical expenses
- renovations to your home necessitated by severe disability
- some funeral expenses
- mortgage/home loan payments - to prevent loss of your home.
All enquiries regarding applications for early release on these grounds should be directed to the Department of Human Services on 1300 131 060. An application form is also available from their website at www.humanservices.gov.au
Super can be split for family law purposes. More information about family law can be found in the ‘Family law and super splitting booklet’ under Publications.
As a member of the PSS you do not pay any administration fees or member transaction costs. These costs are covered by your employer (or your former employer if you are a preserved benefit member). We deduct investment management costs from investment earnings before determining the fund earning rate.
More information can be found under Your Scheme > How PSS Works > Costs.
The rules governing the PSS are located under Your Scheme > How PSS Works > Legislation.
No. The legislation governing the PSS has not been changed since Transition to Retirement (TTR) came into effect. Due to this, the scheme rules do not allow such payments to be made.
More information can be found in the ‘Transition to retirement factsheet’ under Factsheets.
The ESP start date relates to the date your eligible service period (ESP) commenced and is used to calculate the various components of your superannuation lump sum payment for taxation purposes.
Generally, your ESP is the number of days between the date you commenced your current employment (which may be earlier than the date you joined the CSS or PSS) and the date your payment is made. If you were formerly a CSS member who commenced membership before 1 July 1983 and you have a long service leave start date that is earlier than your PSS start date, then that earlier date applies as your ESP start date. Earlier periods of employment for which you paid a transfer value into the CSS or PSS are added to your ESP.