Pensions Administration Service
Phone 1300 001 777
N.B. Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls from public and mobile phones may be timed and charged at a higher rate.
Opening hours are 9.00 a.m. to 5.00 p.m. (AEST), Monday to Friday (public holidays excepted).
Please have your reference number when you call – it’s shown on the top right-hand corner of your Pension Advice Letter.
You can:
- change your postal address
- change your method of payment – have the following handy: the branch code (BSB) number of the financial institution; your new account number; and the name of the financial institution
- tell us if your superannuation payment has not been received
- ask us for assistance with questions about your pension.
Email: pensions@pss.gov.au
Fax: 02 6272 9614
TTY: 02 6272 9827 ( Remember to ring this number, your telephone must have TTY capability - (most phones don’t have this facility).
