Pensions Administration Service

Phone 1300 001 777 for the cost of a local call. Note that calls made from mobile phones are charged at higher rates.

Opening hours are 9.00 a.m. to 5.00 p.m. (AEST), Monday to Friday (public holidays excepted).

Please have your reference number when you call – it’s shown on the top right-hand corner of your Pension Advice Letter.

You can:

• change your postal address
• change your method of payment – have the following handy: the branch code (BSB) number of the financial institution; your new account number; and the name of the financial institution
• tell us if your superannuation payment has not been received
• ask us for assistance with questions about your pension.

Email:  pensions@pss.gov.au

Fax: 02 6272 9614

TTY: 02 6272 9827 ( Remember to ring this number, your telephone must have TTY capability - (most phones don’t have this facility).