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Pensions Administration Service

Phone 1300 001 777
Note: Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls from public and mobile phones may be timed and charged at a higher rate.
Opening hours 9.00 am - 5.00 pm (AEST)
Monday to Friday (public holidays excepted)

Please have your reference number when you call—it’s shown on the top right-hand corner of your Pension Advice Letter.

You can:

  • change yourpostal address
  • change your method of payment –have the following handy: the branch code (BSB) number of the financialinstitution; your new account number; and the name of the financial institution
  • tell us if your superannuationpayment has not been received
  • ask us for assistance with questions about your pension.
Email pensions@pss.gov.au
Fax 02 6272 9614
TTY 02 6272 9827
Remember to ring this number, your telephone must have TTY capability (most phones don’t have this facility).