Online services

Administration system upgrade

We are undertaking a major upgrade of our administration system. In order to carry out the changes there will be a temporary disruption to services from 5pm, 10 February to 22 February inclusive. This only impacts Member Services Online for military schemes and Pensioner Services Online. PSS Member Services Online will still be available. Pension pay days will continue as normal during this period however, the commencement of new pension benefits will be affected.  

Read more about the upgrade here.

Member Services Online

Login to your Member Services Online


PSS pensioners please use Pensioner Services Online.

Member Services Online is a secure area on the PSS website where you can:


Are you a first-time user?

You need your Access Number to login to Member Services Online.

If you don’t have one, please contact us in business hours. Then complete three steps:

You must change your number the first time you log in. Access numbers must be between 6 and 32 digits. Please use your new number once it is changed.

Your number cannot be 123456 or the same number repeated such as 666666.